When things go wrong and everyone else starts to panic, the Cleaner is calm and unflappable, cool and steady, never too high or too low, never too happy or too depressed. He never sees problems, only situations to resolve, and when he finds the solution, he doesn’t waste time explaining it. He just says, “I got this.” And when it’s over and he gets the results, all the others just stand there, shaking their heads in disbelief, wondering how he did it. Failure is never an option; even if it takes years, he’ll find a way to turn a bad situation to his benefit, and he won’t stop until he succeeds.
—Tim Grover, Relentless
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